Updated August 2021

This privacy policy (the “Privacy Policy”) tells you how we use your information when you use the Custom Pack & Ship website.

The Site allows you to, among other things use your computer or mobile device(s) to view the Custom Pack & Ship website. We are the owner of any information collected through the Site. This Privacy Policy is only applicable when users access the Site. This policy covers only information shared with Custom Pack & Ship.

What type of information does the Site collect?

Our Processors collect and store information that you voluntarily provide to us as well as data related to your use of the Site.

In addition, we automatically collect certain information and analytical data related to your use of the Site  (“Usage Information”). In the aggregate, this Usage Information is non-personally identifiable or anonymous information about you, including the date and time of your visit, the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, location and the features of our Application you accessed (collectively “Aggregate Information”). This Aggregate Information is in no way associated with your Personal Data. Usage Information is necessary for the operation and optimization of the Site and the Application.

How do you use my information, and how long do you keep it?

We use collected information, including Personal Data, to make available and to improve our high standard of reliable services. We use such information to:

Respond to inquiries or service requests and monitor such responses
Provide information about and market our services
To improve and personalize based on your inferred interests our website and services
To expand our online audiences
To provide, maintain, and protect our digital offerings
To protect against risk of fraud by clients
To comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies
Resolve problems; and
Manage the Site and assess usage of the Services
For any other purpose that we tell you about specifically when you register or provide data about yourself to us.

We will retain Personal Data for as long as you continue to use the Site and as long as is necessary thereafter to meet our obligations to Custom Pack & Ship or legal obligations. We will retain Aggregate Information for up to 24 months.

What information may Custom Pack & Ship disclose that identifies you?

To business partners and vendors that work on our behalf to provide services such as item shipments, mailings, customer account and technology support, fraud prevention, digital marketing management, and data storage.
To law enforcement or other entities that present valid legal process or in our discretion, unless otherwise prohibited by law, to protect human safety, our rights, or the rights of others.
To meet certain legal compliance requirements for example, under AML (anti-money laundering) laws, or customs laws and regulations.

How do the Services use cookies or other technologies?

We collect certain information about your mobile device automatically, such as the type of mobile device you use, your mobile device’s unique device ID, the Internet Protocol (IP) address of your mobile device, your mobile device operating system, location, the type of mobile device Internet browser you use, and information about the way you use the Site. If you prefer, you can program your mobile device so that it does not store this information while utilizing the Site. Certain Application features may only be available through the collection and use of this type of “cache data”. We may use cache data to assist in data collection and to track Application usage and trends to help us better serve you.

We may use third party analytics services on our website, such as Google Analytics. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to analyze use of our website. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at GOOGLE ANALYTICS GUIDE. We use this information only to improve the Services, but do not combine it with personally identifiable information. See our Cookie Policy for further information on our use of cookies.

Children’s Data

Our websites are directed to adults, including young adults. They are not directed to children, particularly under those under the age of thirteen. We do not accept them as clients or knowingly collect data about them.

Links to Third Party Websites

Our websites may contain links to other websites not owned or controlled by Custom Pack & Ship. Those websites may collect information about you. Custom Pack & Ship is not responsible for their practices or content.

How to Contact Us

For questions about this Privacy Policy please email us at info@custompacknship.com or contact:

Custom Pack & Ship
1485 West Housatonic Street
Suite 1
Pittsfield, MA 01201
866-642-8549

If you have general concerns or questions regarding the security of information collected, processed or stored by the Site, you can contact us at info@custompacknship.com

Effective Date; Policy Changes

Each time you use the Services, the current version of the Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. Our business changes frequently and this Policy is subject to change from time to time. Unless stated otherwise, our current Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of Personal Data collected in the past without the consent of affected customers.

If you have questions about the use of your Personal Data, please refer to the privacy policy and contact Custom Pack & Ship directly.

Interpretation

This Privacy Policy is intended to be interpreted in the English language, and any translation is made for the convenience of the parties only. In the event of a conflict between the English and the translated versions, the English version will control and supersede.